We guarantee to refund any item you are not completely happy with when you return it to us in sale-able condition within 14 days of receipt. When issuing a refund we will need to see proof of your original purchase. Refunds will be credited to your original method of payment.
For safety reasons we cannot offer refunds on products that have been opened or used, unless they are faulty or unfit for purpose. Please note, if you purchased our products through another reseller, you will need to return the products to the original place you purchased them.
How do I make a return?
Returns are simple and easy. If you need to return an item simply send the product(s), a letter as to why you are returning the products (please include contact details) and your original proof of purchase to:
Unit 9, Pury Hill Business Park
What about my delivery charge?
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to receive that item, unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven day cooling off period.
Seven day cooling off period (for customer within the European Union)
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. Order cancellations must be made in writing to Gtechniq Customer Services quoting your order number.
If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges within 30 days of your order being cancelled. You must return the items by post or in person to the above address complete with your name, order number and proof of original purchase. If we do not receive the cancelled items back, we will arrange to collect them from you at your cost.
If the products are damaged in any way, you will have broken your legal duty to take care of the goods. As a result you will have to pay compensation to us.